A key component of any consulting methodology is discovery - listening intently to the customer to understand their goals, challenges, and constraints. User interviews are a key method for surfacing such insights, and becoming an effective practitioner requires a strategic approach and practice.

In this Skills Challenge, you’ll sit in the role of an analyst conducting a stakeholder interview focused on discovering customer needs.

In this learning experience, you’ll receive guidance from working professionals currently consulting in the Salesforce ecosystem. They’ll share their knowledge, expertise, and experience to help you understand how the challenge is approached in the real world. You’ll also connect with and learn from peer learners all seeking to explore new careers together.

In this experience you will learn to:

• Develop a well structured interview protocol for customer discovery
• Listen intently to stakeholder replies and craft meaningful follow-ups
• Build upon questions asked by peers and colleagues in a realistic team setting
• Hear about the reasons why user interviews are key to discovery

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